深圳市宝安区福海街道和平社区福园一路高新建工业园厂房4栋3楼
Customer complaint phone: 0755-61508777-823
Service tenet - glare technology is committed to building a perfect LED display products, establish timely, standardized, comprehensive service system, let every customer to purchase products can enjoy the best quality customer service service!
LED display project - service flow
1, the client can invite companies to inspect glare on the LED display project related matters, to obtain the LED display installation space position and wall structure and load conditions, environment brightness, visual range, power supply, wiring etc..
2, glare company according to the inspected data, according to the customer's requirements and conditions, feasibility study. A complete technical proposal is put forward on the funds, the production period and the display function and effect that can be achieved. The plan book must be confirmed by the customer and will be the basis for the acceptance of the project. The client and the glare, the two sides through friendly consultations, according to the "People's Republic of China contract law" signed a formal legally binding contract.
3, Nell company will according to the contract of tissue engineering production, installation and commissioning, technical training etc.. In the concrete construction, the client is responsible for providing the corresponding coordination. In the glare installed debugging LED display system, making the acceptance report. The client organizes the acceptance according to the time stipulated in the contract according to the technical plan, and confirms whether it is qualified in the acceptance report.
4, light Nell company has perfect customer service service system, products have the warranty card, and the establishment of archives, and maintenance of the implementation of professional and technical personnel from the customer service service department. Glare Technology Co., taking the quality as the life of enterprise. The after-sales service department of the important department of the company is specially responsible for the training of the customers, the maintenance of the products and the full range of services. Since the establishment of the company, the company has established a good relationship with each other and has a good reputation.
After-sale service
Specific measures for after-sales service
(1) providing adequate and vulnerable parts; providing a maintenance manual to the user.
(2) the product life-long maintenance; one year free maintenance, after one year only charge fee.
(3) the maintenance personnel of the company are regularly overhauled. (usually 12 months in the field,
Shenzhen area is usually 6 months.
(4) free provision of software and hardware maintenance personnel training and related information; unscheduled lifting
Do a user training class.
(5) if there is a failure of the display screen, after receiving the maintenance phone, the response is made 2 hours later.
Set out within 48 hours to send people to the site for maintenance.
(6) the system of telephone return visit. (usually in February)
Contact information
after-sales service phone: 0755-61508777 transfer (after-sales service department)
company address: Chongqing road Baoan District city Fuyong town Shenzhen Peace Village No. 192 (glare Technology Park)